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Elementary Client Portal: Troubleshooting Access Issues

We understand that accessing your essential payroll data should be simple and seamless. If you are experiencing a connection error when trying to reach the Elementary Client Portal, which often appears as an error screen in Google Chrome, it’s usually a simple security setting that can be resolved quickly.

At Ascend, our “customer first” ethos means providing the support you need immediately, which is why we’ve prepared this guide.

The Issue: Access Blocked by Firewall


When your browser shows a connection error, it typically means your company’s network security, or firewall, is blocking the connection to our cloud infrastructure. This is a common and understandable security measure, but it prevents the Elementary portal from loading correctly.

To maintain secure and uninterrupted access to your vital payroll information, your IT team or network provider needs to ensure that our dedicated service addresses are approved.

The Solution: Whitelisting for Uninterrupted Service


To resolve this issue, please forward the details below to your internal IT team or external network administrator. Asking them to whitelist the specified URLs and IP ranges will allow secure data flow to the Elementary Client Portal.

Action Steps for Your IT/Network Administrator:

  1. Review the List: Check the URLs and IP addresses provided in the section below.
  2. Add to Whitelist: Ensure these domains and corresponding IP ranges are added to your network firewall’s list of approved sites.
  3. Test: Once whitelisted, the user should clear their Chrome browser cache and attempt to log into Elementary again.

Required Whitelisting Details


To ensure complete and reliable connectivity, please implement a whitelist for the following domains and IP addresses. These cover our primary application access and supporting services.

TypeTarget
Primary URLs (Required)

manager.elementary.co.uk

auth.elementary.co.uk

app.elementary.co.uk

Auth Server IP172.167.42.52

Still Having Trouble? We’re Here to Help.


If your IT team has applied the whitelisting steps and you are still unable to connect, please do not hesitate to contact your dedicated Ascend payroll contact.

Our team of payroll and technology professionals is ready to provide additional guidance and work directly with your IT department to resolve any remaining connectivity issues.

Contact the Ascend Support Team: